Rechargeable Repairs

Accidents do happen, but if a repair arises due to intentional damage, neglect or carelessness on the tenant’s part or through the actions of a member of your household or visitors to your home can result in you will be recharged the cost of the repair. The most common examples of rechargeable repairs may include:-

Tenants will be recharged where the Co-operative has to repair any damage caused willfully, accidentally or negligently by tenants, anyone living with a tenant or a visitor to the tenant's home. The most common examples of rechargeable repairs may include:

Changing locks on property when tenant loses keys;
Blocked sinks, wash hand basis and WCs;
Faulty appliances causing electricity circuit to trip;
Plastering holes in walls caused by tenant or visitors;
Holes in internal doors;
Burns to kitchen worktops;
Damage resulting from leaks from washing machine connections;
Replacing smashed glass, however if this is vandalism, provided the tenant has reported it to the Police (and a crime reference number has been obtained) a recharge should not be made.

In the case of emergency repairs that are rechargeable, due to the degree of urgency involved, the Co-operative will complete the repair and the tenant will be recharged.

For non-emergency repairs that are clearly rechargeable, the tenant should re-pay the full cost of the repair or reach a payment plan with the Co-operative.

Blocked toilet?

If the bowl is already full, remove some of the water into a bucket first . Use a plunger or toilet brush wrapped in a plastic bag. Push to the bottom of the pan and pump up and down vigorously about a dozen times. This creates a vacuum that may shift the blockage.